REFUND POLICY

Thank you for visiting Swimgrayslake.com, which is a web site made available to you on the World Wide Web to facilitate on line access to your account and payment of your Aquatic Center Purchases.

Our official return policy for all transactions is as follows:

AQUATIC CENTER MEMBERSHIPS:

All Aquatic Center Memberships are non-refundable, nontransferable, and cannot be prorated.

SWIM LESSONS:

Refunds for Swim Lessons are issued according to the following guidelines:

Transfer Policy
Transfers to a different session or class time will be allowed up until the start of the session preceding your currently enrolled session, provided that session or class time is available.

Cancellation Policy
Swim Lessons WILL be held even if it is raining or cold. Classes will only be canceled for lightning, tornado warnings, and other severe weather. A cancellation decision will be made within 30 minutes of the start of each class. Please call the Aquatic Center at 847-223-POOL for updates on swim lesson cancellations.

Canceled swim lesson classes are not rescheduled.

Please note that classes with low enrollment may be combined or canceled. If your child's class is canceled, you will receive a full refund.