PRIVACY POLICY AND TERMS OF USE

Thank you for visiting Swimgrayslake.com, which is a web site made available to you on the World Wide Web to facilitate on line access to your account and payment of your Aquatic Center purchases. This web site was designed to make payments and account management easier and more efficient for customers. Please know that there is a commitment to preserving your privacy when you visit this site. Your information will not be sold, traded, rented or shared to others. No credit card information is permanently stored on Swimgrayslake.com web servers.

BY ACCESSING OR USING THIS WEB SITE, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AS THEY MAY FROM TIME TO TIME BE MODIFIED AT THE SOLE DISCRETION OF THE OWNER OF THE WEB SITE.

This privacy policy addresses the collection, security and access to information that may be obtained through the use of this web site. This policy covers the following topics:

INFORMATION COLLECTED:

The following information is automatically tracked and collected when you visit this site, including your: (i) IP address; (ii) domain server; (iii) type of computer; and (iv) type of web browser (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify you but is helpful for improving your experience on the site. We do not acquire any more information than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.

When you make a credit card payment online, we will need to know certain information such as your account number, credit card expiration date, and current billing name and address for your card ("Personal Information"). With the Personal Information we can verify the authenticity of your payment, minimize credit card fraud, and process your payment promptly.

PUBLIC DISCLOSURE:

As a general rule, any Personal Information collected online is not disclosed except where you have given permission, or where the information is public information under applicable laws. Visitors should be aware that information collected on the website may be subject to examination and inspection, if such information is a public record and not otherwise protected from disclosure.

Your Personal Information will be kept private and will not be shared with third parties, unless such disclosure is necessary to: (a) comply with a court order or other legal process; (b) protect intellectual property rights; or (c) enforce these Terms of Service. Your Personal Information is stored on secure servers that are not accessible by third parties. You are provided with the capability to transmit your Personal Information via secured and encrypted channels if you use a similarly equipped web browser.

ABILITY TO ACCESS, UPDATE AND CORRECT PERSONAL INFORMATION:

Any personally identifiable information you enter in a user profile will be open and accessible to you for review and modification. If you have any questions or comments about the information presented in this Privacy Policy, you may contact us at the email address, phone number, and/or mailing address listed on the "Contact Info" page of the Swimgrayslake.com website.

CHOICE:

You may decline participation in any activity such as receiving emails from us (i.e. registration renewal notices). Your choice to not participate will have no effect on your ability to access information about your account.

COOKIES:

To better serve you, we occasionally use "cookies" to customize your browsing experience. Cookies are simple text files stored on your computer by your web browser and they provide a method of distinguishing certain characteristics of your visit to this web site.

Cookies created on your computer by using this web site do not contain personally identifiable information and do not compromise your privacy or security. The cookie feature is used to store an identifying tag on your computer which indicates the duration of your visit and makes it possible to automatically log you off the web server after a predetermined time limit. Logging you off the web server is designed for your protection and to help minimize unnecessary Internet traffic (bandwidth).

You can refuse the cookie (if your browser is configured to do so) or delete the cookie file from your computer at any time by selecting "Tools", "Internet Options", "Delete Cookies" (if using Internet Explorer) or by using any other widely available method.

SECURITY:

Steps have been taken to safeguard the submission of information by implementing detailed technology and security policies which are available upon request. Security measures have been integrated into the design, implementation and day-to-day operations of the entire operating environment as part of a continuing commitment to the security of electronic content as well as the electronic transmission of information.

In certain instances, you will have the opportunity to receive or create a password to access or submit personal information. You should not divulge your password to anyone and you will never be asked for your password in an unsolicited phone call or e-mail. When you are finished with those applications that are password protected, you should exit the page.

INFORMATION DISCLAIMER:

Information provided on this web site is intended to allow you convenient access to information about your accounts. While all attempts are made to provide accurate, current and reliable information, there is the possibility of human and/or mechanical error. Therefore, any warranty of the accuracy, reliability or timeliness of any information published by this system is expressly disclaimed and there will be no liability for any losses caused by reliance upon the accuracy, reliability or timeliness of such information. Any person who relies upon such information obtained from this system does so at his or her own risk.

UPDATES AND CHANGES TO THE PRIVACY POLICY:

Swimgrayslake.com reserves the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on the site. Any such change, update or modification will be effective immediately upon posting on the site.

WEB SITE SECURITY STATEMENT:

Performing eCommerce services on this Web site involves sending certain personal or private information (e.g., your credit card information) over the Internet, a public communication network. To help ensure that other Internet users cannot view your information, several steps have been taken to assure that your confidential information is secure when performing an online transaction:

1. Use of a Secure Browser Required

It is recommended that you use a Web browser with 128-bit encryption. In addition, to ensure a reasonable degree of security, you must use a Web browser with Secure Socket Layer (SSL) capability (e.g., Microsoft Internet Explorer 5.0 or later, or Netscape Navigator 4.7 or later). SSL is technology that creates a secure environment for the information transferred between your browser and the web server hosting this Web site. SSL encrypts all information that you input before that information is sent by you. If you do not use an SSL compatible browser, it will not be possible to process your request. You must configure your browser to cache SSL pages or you will not be able to print your credit card payment receipt.

2. Customer Authentication

Each online transaction requires you to identify yourself with customer specific information. In some cases, you may be required to enter a Password that was originally supplied to you, or that you may have subsequently changed. The password makes it possible to identify and verify who you are. DO NOT SHARE YOUR PASSWORD. It is for your use and your use only. Your password will not be displayed as you type it in. Never walk away from your computer when it has personal information displayed on it. It is best to close your browser after completing your application activities on this Web site in order to clear any account information from memory.

3. Limited Display of Credit Card Numbers

The display of any credit card account number on your transaction receipt is limited to the last few digits of that number.

4. Security Protection and Monitoring

In addition to encrypting the communications between your browser and this Web site, firewall technology is used to provide security layers between Internet traffic and your data. As such, these firewalls, as well as additional software, provide continuous logging and auditing of activity on our Web site. This constant security monitoring helps ensure that your information is only seen by you.

5. Security Upgrades

The latest security technologies are under constant evaluation and, where possible, upgrades are made to the most recent version of security software when it becomes available.

YOUR RESPONSIBILITY

The key to a correct and successful transaction is the accuracy and completeness of the data you enter. If you enter incomplete or inaccurate information, your transaction may not be processed. Swimgrayslake.com is not responsible if you submit inaccurate or incomplete information. Consequently, it is very important that you enter information accurately and confirm it is correct before sending it.

Credit Card and Checking Account Information

To ensure that your credit card account is not charged more than once, do not hit the "Submit" button more than once. Wait for the transaction to be completed.

Successful Submission Not Guaranteed

Your transaction will be processed by a state-of-the-art system, which has been designed in accordance with good commercial practice; however, there is no guarantee that all transactions submitted through this system will be received and/or successfully completed.

Confirmation of Completed Transaction

Upon system acceptance of your credit card or checking account information, you will be provided with a receipt.

NOTE: Your browser must be configured to read Adobe PDFs in order to print your receipt.

Notification of Incomplete Transaction

If your credit card account transaction was denied by the corresponding financial institution, you may resubmit your payment by entering different credit card account information on the "Payment"' page.

Additional Responsibilities of Public Computer Users

If you use a computer from a public location such as a library, you are responsible for maintaining the security of your personal information entered on that machine. After you have entered your information and selected the "Submit" button, please exit the browser.